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Responsibilities:
- Regularly calling applicants (80+% of time on phone; inbound and outbound calling)
- Chat and email follow up to ensure a smooth enrollment process
- Using in-app chat systems to motivate and guide applicants through the enrollment process
90 Day Plan:
- Complete the Virta Academy training program (80+ hours of work)
- Understand every step of the existing enrollment process
- Become proficient in Spark, G Suite, Slack, and all internal systems
Must-Haves:
- 1-3 years of customer service and inside sales experience (preferably in healthcare)
- Demonstrated ability to build relationships and trust with others quickly on the phone and via email
- Excellent time management skills
Virta Health
Virta Health aims to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care delivery. They have raised over $350 million and partner with health plans, employers, and government organizations.