Patient Advocate

Ideal Candidate Profile:

• Prior experience in patient advocacy, case management, care coordination, or health coaching
• Familiarity with Medicare, Medicaid, or other public insurance programs
• Cares deeply about patient empowerment and reducing barriers to care

Responsibilities:

• Serve as the ongoing point of contact for Medicare patients after their intake appointment
• Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments)
• Troubleshoot issues related to online portals, referrals, or provider communication

Qualifications:

• 3+ years of experience in a patient-facing healthcare or social services role
• Strong working knowledge of the U.S. healthcare system, especially Medicare
• Comfortable using EHRs, CRMs, and patient messaging tools