New Patient Collection Specialist

What You'll Do:

• Oversee and execute patient collection initiatives.
• Monitor outbound patient outreach campaigns (phone, email, text) to resolve outstanding balances aligned with company strategy.
• Coordinate with external collection agencies and offshore patient collection team, including account uploads and resolution of daily issues.

What Success Looks Like:

• Maintain or exceed target recovery rate from patient accounts on a monthly basis with a goal of increasing the patient collection rate by 5% per quarter.
• Reduce days outstanding for high-balance accounts by 5% within 6 months.
• Achieve resolution timelines for collection agency coordination within 5 business days.

What You'll Bring:

• 2+ years of experience in patient collections, medical billing, or healthcare revenue cycle.
• Strong communication and negotiation skills with a professional, empathetic approach.
• Working knowledge of insurance billing, patient responsibility balances, and HIPAA compliance.