Manager, Billing

What you’ll do:

• Manage and develop a team of Billing Specialists responsible for end-to-end claims processing, from provider documentation through claim submission
• Monitor workflows and systems to ensure timely, accurate submission of claims to the appropriate party (payer, employer, or patient)
• Analyze and address rejection trends, leading root cause resolution and implementing scalable solutions

What success looks like in this role:

• Timely Submission: ≥95% of claims submitted within 5 days of provider documentation
• Rejection Rate Reduction: 5% reduction in claims rejections within 6 months through systemic fixes
• Rework Rate: ≤5% of claims require rework post-submission

What you’ll bring:

• 5+ years of progressive experience in healthcare billing, revenue cycle management, or patient financial services
• 2+ years of direct people management experience in a patient-facing or customer support environment
• Deep expertise in billing operations, payer rules, and patient responsibility workflows