Job Description
About the Role:
- You will play a vital role in providing top-tier service by delivering fast, accurate, and effective solutions to billing company customers.
- Your ability to understand customer needs and resolve issues efficiently will directly impact customer satisfaction and help meet their objectives.
Your Area of Focus:
- Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions.
Your Professional Qualifications:
- 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company.
- Understanding of medical billing workflows, insurance claims submissions, and payment processing.
About Tebra
Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.