Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
TP is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. TP has more than 500,000 inspired and passionate people speaking more than 300 languages and a global scale and local presence.
Support Hazel’s Physical Health provider team with phone calls to families in both English and Spanish. Provide interpretation and translation services for phone calls, telehealth visits and written medical documentation. Troubleshoot minor technical difficulties and escalate to Hazel’s IT team, when needed.
Hazel Health is the nation's largest virtual provider of school-based healthcare services and aims to remove all barriers to mental and physical healthcare.
Administer FMLA, State, ADA, and company leaves, adhering to state and federal guidelines and customer policies.
Handle a high volume of Bilingual Spanish incoming calls promptly and professionally, providing efficient follow-up via phone and email.
Maintain complete and accurate leave documentation within our database, demonstrating respect and confidentiality for callers.
ComPsych is a global leader in organizational mental health, well-being, and absence management, dedicated to maximizing human potential in workplaces. They serve over 75,000 customers worldwide, impacting over 160 million lives across 200 countries, combining technology with human expertise.
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Handle complex and sensitive conversations with professionalism, empathy, and patience
Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. With rapid adoption in the market, they have more than doubled their revenue annually over the last 5 years, becoming the fastest growing company in their space. Garner's award winning culture cultivates teamwork, trust, autonomy, exceptional results, and individual growth.
Engaging patients over the phone to deliver Arine's services.
Identifying potential medication-related and health-related issues and escalating them to the pharmacist.
Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally.
Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments.
Manages client denials and concerns through analytic review of clinical documentation.
Delivers final determination based on skillsets and partnerships with Humana parties.
Investigates and resolves member and practitioner issues via phone or face to face to support quality goals.
Humana Inc. is committed to putting health first for teammates, customers, and the company. Through Humana insurance services and CenterWell healthcare services, they strive to make it easier for millions to achieve their best health, delivering needed care and service.
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. They provide support to its insurance company affiliates, offering property and casualty insurance products and have been certified as a Great Place To Work since 2019.
Work remotely to enhance member management and navigate the healthcare system.
Promote wellness and assist members in achieving their healthcare goals.
Conduct telephonic outreach, data analysis, clinical review, and documentation.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, improving patient health, and restoring provider fulfillment.
Proactively contact new users to help them book their first session.
Reduce friction: explain how therapy on Clearly works and what to expect.
Drive uptake of special packages, coordinating with Marketing.
Clearly is a mental health platform that makes therapy more accessible, affordable, and effective. They combine personalized sessions with therapists and AI-driven support, offering both professional depth and scalability in a single solution with a network that includes nearly 800 trusted, verified psychotherapists .
Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails. Maintain a customer satisfaction level over 90%. Communicate and collaborate with your team on Slack to provide solutions for our customers.
Owner is the AI growth system for local restaurants.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Seeking bilingual (Spanish/English) candidates. Excellent opportunity to grow your career at your own pace. This is a 100% remote position with uncapped earning potential.
We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company.
Accept incoming phone calls and return calls from patients involving clinical inquiries.
Review schedule daily to ensure pre-visit preparations are complete.
Call patients at risk for a “no-show” prior to their appointment; contact "no-show" patients and inquire as to their status.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care. They enhance existing care teams, providing extra support with compassion and commitment.
Manage schedules and provide administrative support.
Review payroll and assist with benefits and timesheets.
Support patient satisfaction and handle communications.
They operate a busy U.S.-based home care agency, providing support to patients and caregivers across various administrative and operational needs. The agency is seeking a reliable, detail-oriented, and compassionate Virtual Care Coordinator who can manage day-to-day communication and logistics.
Provide remote speech-language therapy services to clients. Implement an individual's plan of care via teletherapy. Maintain a caseload of pediatric population.
All Care Therapies provides speech, occupational, and physical therapy—virtually and in person.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Enter new cases in the Agency Management System and monitor the New Business email inbox.
Review applications, submit offers, order medical exams, and track case progress.
Maintain relationships with agents and underwriters, and seek ways to improve processes.
Modern Life is a technology-enabled brokerage that uses digital tools and expert support to empower advisors with life insurance. They are backed by $35M from top-tier investors including Thrive Capital, New York Life, and Northwestern Mutual, and are experiencing high growth.
Initiating courtesy calls to clients upon case assignment and providing detailed explanations of the reduction process.
Meticulously logging phone calls, case statuses, and documents into the online document management software.
Ensuring the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list.
The Ward Law Group is a leader in personal injury, serving the community and driving results. Voted as one of the best places to work for the past two years, they offer an innovative and fast-paced environment where employees are empowered through collaborative team efforts.