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ComPsych
ComPsych
9 open remote positions
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined technology with human expertise to serve more than 75,000 customers worldwide, touching over 160 million lives across 200 countries.
Salary Distribution
8 of 9 jobs
Benefits Overview
9 of 9 jobs
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Open Positions
Provide direct telephonic support to clients on behavioral, emotional health, family, and wellness issues. Conduct clinical intakes and refer clients to appropriate resources such as therapists or counselors. Maintain accurate documentation within the proprietary database and collaborate with internal teams for continuity of care.
Clinical Assessment
Customer Service
Critical Thinking
Communication
Documentation
Maintain the full communications template library and create self-help training videos embedded in helpdesk. Configure support tool flows and partner with Technology to send internal outage alerts, updates, and resolutions. Manage the Teams alert channel, distribution lists, and coordinate external messaging approval with Senior Manager.
Customer Support
Support Operations
Zendesk
Microsoft Teams
Handle inbound client contacts via portal, email, and phone with prompt response times. Perform immediate triage and ticket creation in Zendesk, resolving routine issues per documented playbooks. Escalate technical issues to engineering support and communicate timely status updates to clients.
Customer Support
Zendesk
Microsoft Excel
Communication
Problem Solving
Provide telephonic legal guidance and resources to clients on a variety of issues. Research legal topics to stay current on changing legislation. Assist in developing new strategies and services for legal issue resolution.
Legal Research
Communication
Customer Service
Critical Thinking
Multi-tasking
Manage a diverse block of customers in Arkansas to ensure successful delivery of mental health and well-being services. Oversee customer satisfaction, profitability, and implement effective program delivery including communication strategies and training. Retain and grow book of business by identifying upselling opportunities and managing complex customer issues.
Account Management
Customer Relationship Management
Microsoft Office
Communication
Project Management
Provide administrative assistance to the Absence Vice President and Operational Leaders, including meeting minutes, scheduling, and data entry. Create data visuals, presentations, and communication materials, and book travel or reconcile expense reports. Run routine reports, create summaries, and support the team with clear written and verbal communication.
Microsoft Excel
MS Office
PowerPoint
Communication
Serve as the primary operational point of contact for HR partners on leave and accommodation matters. Deliver operational excellence and ensure consistent achievement of service, quality, and compliance objectives. Apply data and AI capabilities to improve operational performance and partner experience.
Leave Administration
Data Analysis
Client Relationship Management
Review and analyze provider applications and documentation to determine eligibility for the global provider network. Verify credentials, licenses, and qualifications against country-specific requirements and company standards. Maintain accurate provider records and collaborate with internal stakeholders on compliance.
Credentialing
Compliance
Attention To Detail
Communication
Organization
Manage the operational execution of customer health and well-being programs, including rewards, challenges, and communications. Coordinate customer projects, timelines, deliverables, and reporting to ensure successful program delivery. Analyze data and generate insights to support customer reviews, reporting, and strategic recommendations.
Project Management
Data Analysis
Microsoft Excel
Reporting
Customer Success