Manage a portfolio of large, complex managed care and behavioral health accounts to drive satisfaction and profitability.
Retain and grow the book of business by identifying upsell opportunities and meeting customer satisfaction goals.
Build strong relationships with customers, wholesale partners, and internal teams to ensure flawless service delivery.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. Serving over 75,000 customers worldwide and trusted by 40% of the Fortune 500, the company combines technology with human expertise to help individuals and organizations thrive.
Serve as trusted partner for health plans from implementation through ongoing value delivery.
Manage day-to-day client interactions, reporting, analytics, and program delivery KPIs.
Drive health plan satisfaction, retention, renewals, and expansion opportunities.
Equip is a virtual, evidence-based eating disorder treatment program providing dedicated care teams to patients across all 50 states. Founded in 2019, it is a fully remote company recognized as one of the most influential companies of 2023, with a passionate and diverse culture.
Serve as the primary client contact and trusted advisor, building relationships to identify needs that result in expanded solutions.
Collaborate with Go-To-Market teams to execute strategic plans and promote policy adoption to increase client value.
Monitor program performance, perform root cause analysis, and execute action plans to optimize program consistency and results.
Cotiviti is a healthcare data analytics and payment integrity company that offers payment policy management (PPM) and customer value (CV) products to improve client outcomes. The company fosters a collaborative, client-focused culture and provides competitive benefits, making it a supportive work environment.
Manage client retention, growth, and successful onboarding of new clients.
Oversee day-to-day account activities, program execution, and client reviews.
Collaborate with internal teams to drive engagement and resolve issues.
Personify Health offers a personalized health platform that combines health plan administration, wellbeing solutions, and care navigation to improve outcomes. The company is mission-driven, values diverse perspectives, and supports employee wellbeing with professional development and comprehensive benefits.
Serve as the primary customer contact for products and services throughout onboarding, project delivery, and ongoing support.
Manage an assigned book of business through regular checkpoints, resolving issues and escalating complex matters as needed.
Coordinate onboarding projects, train customers on platform workflows, and gather feedback to inform internal teams.
This partner company specializes in managed services and technology solutions for Capital Markets clients. The work environment is fast-paced and collaborative, with a focus on customer success and cross-functional teamwork.
Manage enterprise client relationships and drive outcomes through data-driven recommendations.
Collaborate with cross-functional teams to ensure consistent delivery and client satisfaction.
Own revenue targets including renewals and expansions, and mentor team members.
Wellnecity is a platform for high-performing health plans, helping self-insured employers, advisors, and vendors achieve cost savings and better outcomes. We are a fast-paced entrepreneurial company with a passionate team focused on data and healthcare innovation.
Answer, screen, and triage inbound calls, verifying caller information and quoting member benefits.
Research and provide referrals based on member needs, document activities, and make outbound enrollment calls.
Coordinate Critical Incident Response and Management Referral requests, liaising between clients, providers, and HR.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare to bring whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Develop and maintain key relationships with client account and pharmacy teams.
Drive strategic account plans to ensure client engagement and satisfaction.
Lead client meetings and consult on pharmacy spend optimization.
Prime Therapeutics is a pharmacy benefit manager (PBM) focused on simplifying healthcare and connecting care for clients. The company is a large, purpose-driven organization with a culture centered on innovation and employee well-being.
Provide efficient, courteous service to members, providers, and other customers via phone, email, and more.
Resolve routine and moderately complex inquiries about enrollment, billing, benefits, claims, and other topics.
Research inquiries, interpret policies, and ensure accurate, timely responses to meet customer satisfaction.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association providing health insurance and related services. They value a flexible, supportive work culture and prioritize employee growth, consistently being voted one of the “Best Places to Work in PA.”
Manage client relationships and serve as lead point of contact for assigned projects.
Oversee project implementation, quality control, and coordination with internal teams.
Facilitate medical-legal-regulatory review processes and ensure compliance.
Precision AQ is the top payer marketing agency that partners with global pharmaceutical and life sciences companies to make medicines accessible and affordable. The company recognizes achievements, offers mentorship opportunities, and promotes cross-functional teamwork in a supportive culture.
Manage multiple channel interactions professionally and efficiently.
Address provider inquiries with accuracy and focus on first call resolution.
Maintain positive relationships and exceed quality and productivity goals.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association focused on improving the health and well-being of its members and communities. It has been consistently voted one of the Best Places to Work in PA and fosters a flexible, supportive culture with emphasis on professional growth and community involvement.
Serve as a professional and responsive point of contact for clients and prospective clients.
Coordinate collection, organization, and tracking of client information and supporting documents.
Manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
GPARENCY is a commercial real estate finance and technology company focused on improving transparency and access in commercial real estate financing. It offers a remote, collaborative work environment centered on communication, accountability, and professional growth.
Lead a care team of Therapists and Behavioral Health Support Specialists to implement programs and deliver outcomes.
Empower members to improve their health through personalized case management targeting specific needs.
Analyze team performance and data to identify gaps and create improvement plans.
CareMind Washington is a behavioral health program management company that leads care teams to implement programs and deliver outcomes to health plan partners. The company emphasizes a hands-on approach, empowering teams to meet members with personalized care.
Consult and enroll qualified clients into National Debt Relief's debt relief programs, documenting discussions in Salesforce.
Complete IAPDA certification within the first year and meet performance criteria set by management.
De-escalate stressful situations with empathy, navigate multiple computer systems, and adapt to changing business needs.
National Debt Relief is a leading debt settlement organization that has helped over 450,000 people settle over $10 billion of debt. With an A+ Better Business Bureau rating, we are dedicated to elevating, empowering, and transforming our clients' lives. The company is a certified Great Place to Work® with a team-oriented environment and growth opportunities.
Manage a portfolio of Food and Healthcare Assurance clients remotely, serving as the primary commercial contact from quoting to renewal.
Handle quoting, order processing, CRM data, renewals, and cross-selling across two business lines.
Build and maintain client relationships through structured contact plans, resolving issues, and driving revenue growth.
Eurofins Scientific is an international life sciences company providing analytical testing services across food, environment, pharmaceutical, and cosmetic industries. With over 65,000 staff in 60 countries and 950+ laboratories, it is a global leader in testing and assurance, fostering an entrepreneurial and decentralized culture.
Supports risk management and compliance with administrative duties, investigations, and documentation.
Serves as the primary contact for patient grievances, coordinating timely resolution and regulatory alignment.
Manages policy lifecycle activities including formatting, version control, distribution, and review cycles.
ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions. Founded in 2008, the organization supports more than 6,000 patients each year with compassionate, evidence-based care.
Manage a portfolio of customers, ensuring satisfaction and retention
Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
Build relationships with key contacts and act as their go-to resource for Bevi product knowledge
Bevi is on a mission to transform how beverages are delivered and consumed with our connected beverage platform that eliminates single-use bottles and cans. With over $160M raised and serving thousands of customers across the US, Canada, UK and Ireland, we have saved over 1 billion bottles from waste and continue to grow rapidly.