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Position Overview:
- Serve as the front-line team handling provider inquiries via phone, web, portal, and face-to-face.
- Present and discuss products and services with integrity and accuracy.
Responsibilities:
- Manage interactions professionally across multiple channels.
- Focus on provider retention through first call resolution.
- Establish positive relationships and take ownership of each interaction.
Qualifications:
- 1 year customer service experience; provider interaction preferred.
- High School Diploma or GED required; bilingual Spanish a plus.
- Demonstrate ability to work independently and communicate effectively.
About Us:
- Capital Blue Cross offers comprehensive benefits and flexible work environment.
- Employees enjoy training, continuing education, and community volunteering opportunities.
- We are an equal opportunity employer committed to diversity and inclusion.
Capital Blue Cross
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association focused on improving the health and well-being of its members and communities. It has been consistently voted one of the Best Places to Work in PA and fosters a flexible, supportive culture with emphasis on professional growth and community involvement.