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Responsibilities:
- Respond to member and provider questions on Medicare benefits, enrollment, eligibility, and claims via phone and written correspondence.
- Analyze problems, provide solutions, document all interactions in internal systems for accurate tracking.
- Maintain positive member and provider relations, coordinating with various functions to ensure timely handling of requests.
Qualifications:
- H.S. graduate or GED; health insurance experience required; Medicare experience preferred.
- Customer service and call center experience preferred; strong written and oral communication skills.
- Proficiency in Microsoft Office Suite and ability to work independently and as part of a team.
Company Commitment:
- Curana Health is dedicated to Equal Employment Opportunity and diversity, not discriminating on any protected basis.
- The company is unable to provide visa sponsorship for this position.
Curana Health
Curana Health provides value-based primary care services for the senior living industry, including skilled nursing facilities and assisted living communities. With over 1,000 clinicians serving more than 1,500 communities across 34 states, the company has experienced rapid growth since 2021 and participates in innovative CMS programs.