Member Services Representative

Key Responsibilities:

• Manage telephone, electronic, and face-to-face interactions professionally and efficiently.
• Effectively present and discuss products and services to customers with integrity.
• Focus on customer retention through first call resolution and enhance member experience.

Required Qualifications:

• Must have a High School Diploma or GED; 1 year of customer service experience.
• Must possess basic reading and arithmetic skills and above average communication.
• Demonstrated competency in computer programs such as Microsoft Office suite.

Desired Skills:

• Bi-lingual (Spanish) a plus; recent tele-commuting experience a plus.
• License to sell a plus; college degree or professional certification a plus.
• Ability to de-escalate upset callers and collaborate as a team member.

Work Environment:

• Call Center environment with remote work; flexible shifts between 8am-8pm.
• Minimum internet speed required: 15Mbps download and 5Mbps upload.
• Must be able to work over 40 hours per week and occasionally lift 5 pounds.