This role involves addressing member and provider inquiries related to Medicare benefits, eligibility, claims, and enrollment via phone and written communication. Responsibilities include issue analysis and resolution, documentation of outcomes, maintenance of precise records in internal systems, and ensuring timely follow-up. The position supports positive member and provider relations and contributes to contact center documentation.
Job listings
$41,600–$83,200
USD/year
As a Patient Intake Specialist, be the first point of contact for patients starting their journey with Understood Care. You’ll manage the calendar, confirm appointments via phone, and address patient inquiries. This role requires afternoon and weekend availability and is a 1099 contractor position with potential for a full-time transition.