Shared Services Contact Center Specialist

About the Role:

• Serve as a key connection point for providers, delivering high-quality support across Provider Support and Non-Clinical Utilization Management.
• Be cross-trained to manage inquiries from both areas, ensuring timely and knowledgeable assistance.

What You'll Do:

• Respond to provider inquiries with professionalism and accuracy.
• Research and resolve claim and payment questions, assist with enrollment and credentialing status updates, and verify eligibility and benefits.
• Document and track interactions to ensure quality and compliance.

Qualifications:

• High school diploma or equivalent and 2+ years of healthcare contact center or customer service experience.
• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred.
• Strong communication, organization, and independent problem-solving skills.

Why Curana Health:

• Be part of a mission-driven company focused on improving senior health and well-being.
• Work remotely while supporting providers across the nation.
• Join a fast-growing team recognized on the Inc. 5000 list.