Sr. Care Center Support Specialist

Company Overview:

• Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences.
• They are led by top industry talent and physician leadership, focusing on scalable operations and cloud-based technology to reduce healthcare costs and achieve better outcomes.

Role Responsibilities:

• You will respond to high-volume inquiries via email and phone, assist with triaging case volumes, and provide resolution guidance on complex claims and billing inquiries.
• You will critically analyze situations, escalate issues to appropriate internal teams, and identify recurring issues to provide feedback to management.
• You will act as a subject matter expert, update team on resources, support team chat, and remain flexible to take on other duties as assigned.

Qualifications & Requirements:

• High School Diploma preferred, advanced certification a plus, with familiarity in healthcare billing and claim resolution.
• 2+ years of full-time experience in a call center customer service environment, using software like Salesforce, Excel, and cloud-based web applications.
• Must have a private, quiet workspace with high-speed internet to work remotely effectively.