Patient Services Specialist II - Patient Billing and Financial Assistance

Key Responsibilities:

• Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system.
• Independently manages complex call escalations from team members in a high-volume billing Call Center.
• Assists with training and mentoring new and existing staff and provides support to level I team members.

Required Qualifications:

• High school diploma or G.E.D. equivalent and at least four years of Call Center experience.
• At least one year of experience as a Patient Services Specialist I and one year of billing and coding experience.
• Six months of remote work experience with a wired internet connection and proficiency with Microsoft Suite.

Preferred Qualifications:

• Associate's degree in Business Administration, Accounting, Billing, Coding, or related field.
• Healthcare or medical office customer service experience.
• Knowledge of insurance billing processes including primary/secondary coverage, co-insurance, deductibles, and co-pays.