Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Acts as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets and managing Genesys Care tickets.
Responsible for administration tasks including configuration, management, and enhancement of the system, as well as change management adherence and documentation.
Contributes to defining direction for new products, processes, standards, or operational plans based on business strategy, working on proof of concept and solution selection.