Remote Customer service Jobs • Microsoft Suite

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. You will manage client onboarding, build strong relationships with clients, identify client support needs and opportunities for growth, perform online client presentations, and manage multiple assignments and support requests simultaneously.

The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. Roles include providing first-level support, answering inbound calls regarding orders and repair requests, and resolving customer complaints. The role involves maintaining customer satisfaction, keeping detailed records, and attending training meetings.

You will play a pivotal role in ensuring that our clients receive exceptional support and assistance with their payment processing needs as they relate to onboarding, reconciliation, risk, terminal ordering and troubleshooting. You will serve on a team responsible for frontline ticket support between our company and our valued customers, providing timely and effective solutions to their inquiries and technical support needs.