Client Success Manager

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day-to-day basis, you will manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully. Build strong relationships with clients through online methods and occasionally face-to-face. Identify client support needs and opportunities for growth. Online client presentations using Microsoft Teams. Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email. Manage multiple assignments and support requests simultaneously while working independently or with other team members.