Customer Support Associate II

Responsibilities:

• Provide knowledgeable and timely support by answering billing-related questions for MatrixCare's Home Health, Hospice, and Private Duty Care applications in a friendly, effective, and efficient manner.
• Diagnose and resolve both basic and complex financial or billing issues through phone and electronic communication, ensuring high-quality customer service.
• Troubleshoot nonstandard issues by engaging directly with customers to resolve problems that may not have documented solutions.

Qualifications & Experience:

• Technically proficient, with strong comfort using computers, internet browsers, and software applications in a support or billing environment.
• Home health or hospice billing experience is required, with a solid understanding of financial workflows and regulatory considerations in post-acute care.
• Exceptional interpersonal, communication, and customer service skills, with a proven ability to resolve challenging or sensitive issues promptly and professionally.

Benefits:

• Comprehensive medical, vision, dental, and life insurance, plus short-term and long-term disability coverage.
• 401(k) retirement plan and Employee Stock Purchase Plan (ESPP).
• Tuition assistance, commuter benefits, and Employee Assistance Program (EAP).