Source Job

• Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
• Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
• Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.

The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.

• Respond to customer inquiries regarding RCM and billing software via email.
• Triage tickets and escalate to appropriate teams.
• Develop deep product knowledge to effectively support customers.

We revolutionize healthcare by delivering highly automated software to rehab therapy businesses. We are the fastest growing company in the therapy EMR space, with a team of talented individuals and a culture of smart work.

• Create a welcoming experience by authentically engaging every caller and providing a world-class experience.
• Thoroughly and accurately answer questions about customers' healthcare accounts and provide appropriate solutions.
• Handle 35-50+ inbound and outbound phone calls per day and work closely with claim staff to adjust claims.

Point C Health is a national third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company with a focus on partnership, innovation, and a supportive culture.

• Manage inbound and outbound patient communications to resolve billing questions and account balances.
• Conduct account investigations and follow-up activities to ensure timely resolution of outstanding balances.
• Support daily patient account operations within a collaborative practice operations environment.

Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It uses technology to review applications efficiently and fairly, supporting a fair hiring process.

• Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
• Develop deep product knowledge to address inquiries about treatments and appointments.
• Maintain accurate records of interactions and escalate issues as needed.

Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.

• Investigate and resolve consumer and commercial billing issues, analyzing account discrepancies and negotiating settlements.
• Communicate professionally with customers and provide timely updates on billing outcomes.
• Document all investigations and collaborate with internal teams to improve billing processes.

They support healthcare organizations by ensuring accurate, timely, and effective resolution of complex billing matters. Their team is collaborative, remote, and focused on operational excellence with a supportive culture.

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries.
• Accurately process payments, create payment plans, and interpret claim notes and billing outcomes.
• Research account history to resolve billing issues and educate patients on insurance concepts.

Five Star Solutions is a staffing company connecting talent with roles in customer service and healthcare. They foster a remote work culture with a focus on compliance, empathy, and professional development.

• Manage patient billing episodes, prior authorizations, and claim submissions.
• Review and resolve claims issues, appeals, and eligibility with payors.
• Ensure timely follow-up on outstanding accounts and document activities.

Acadia Healthcare's Comprehensive Treatment Centers (CTC) division operates 170+ CARF-accredited outpatient opioid treatment programs (OTPs) nationwide, serving more than 74,000 patients daily. As the leading provider of medication-assisted treatment in the nation, our team is at the forefront of the battle against the opioid epidemic.

• Handle inbound calls from patients, attorneys, and insurance providers to resolve billing-related issues.
• Communicate revenue cycle processes and insurance information clearly to ensure positive customer experiences.
• Apply knowledge of healthcare insurance terminology and payer requirements to support accurate responses.

The company is a healthcare services organization that provides patient support and revenue cycle management services. It fosters a patient-focused, remote work culture with an emphasis on empathy and professionalism.

• Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
• Research and resolve billing concerns related to insurance denials, payment discrepancies, and patient balances.
• Partner with Revenue Cycle Management SMEs and billing support teams to resolve nuanced cases and ensure smooth handoffs.

Tia is building a new model for women’s healthcare, integrating primary care, mental health, gynecology, dermatology, and wellness across in-person and virtual settings. They are a Series D, venture-backed company trusted by more than 120,000 women, committed to improving outcomes, lowering costs, and creating a better experience for patients and providers.

• Act as a Gentiva representative helping patients navigate post-acute care, Medicare, billing, and healthcare resources.
• Handle non-clinical inbound calls, escalate to nurses when needed, and assist in the admissions process.
• Maintain awareness of performance objectives, ensure patient satisfaction, and adhere to company policies.

Gentiva provides compassionate in-home care including hospice, palliative, home health, and advanced illness management. It operates nearly 600 locations with thousands of clinicians in 38 states, fostering a collaborative and supportive culture.

• Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
• Calmly de-escalate issues and escalate interactions when necessary.
• Track all call-related information for auditing and reporting purposes.

TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking 300+ languages, they foster an inclusive and diverse culture.

• Handle inbound and outbound calls from patients, physicians, and referral sources to ensure patient satisfaction and resolve issues.
• Obtain and process authorizations for reorders, audit supply configurations, and maintain accurate documentation for billing.
• Maximize patient base through retention efforts and cross-selling via phone while maintaining a high degree of confidentiality.

CCS is a strategic partner in chronic care management, tackling diabetes and chronic conditions affecting over 133 million Americans. Recognized as a Great Place to Work®, the company supports over 200,000 people annually with home-delivered medical supplies and pharmaceuticals.

• Serve as the primary point of contact for patients regarding billing, statements, and payment resolution.
• Manage patient accounts receivable and conduct proactive outreach for unpaid balances and payment arrangements.
• Collaborate with cross-functional teams to resolve billing issues, improve workflows, and enhance the patient financial experience.

Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a remote-first, mission-driven startup that values genuine passion for improving patient lives and offers tailored professional development opportunities.

• Ensure data accuracy and input on the computer billing system, updating patient and insurance information.
• Handle patient inquiries regarding insurance, credit, and billing issues; review and mail statements; file electronic claims.
• Follow up on litigation cases, scan documents into electronic medical records, and coordinate with physicians for documentation.

Munson Healthcare is northern Michigan's largest healthcare system, with eight community hospitals serving over half a million residents. They prioritize a culture of excellence, teamness, and creativity, committed to exceptional experiences for patients and teammates.

• Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
• Lead internal training sessions and oversee migration from legacy billing tools to the Employer Portal.
• Drive billing process improvement initiatives using performance metrics and customer feedback.

CVS Health is a healthcare company focused on building a connected, convenient, and compassionate health experience. The company has a large team of passionate colleagues dedicated to innovation and accountability.

• Handle inbound calls from members, clients, and facilities with professionalism.
• Manage 60-80 calls daily, with higher volumes on Mondays.
• Perform various tasks that increase in complexity as skills progress.

MTM Health provides personalized non-emergency medical transportation to remove community barriers. The company fosters a collaborative and innovative culture with a focus on employee growth and development.

• Provide high-level customer service to clients and vendors via phone, chat, and email addressing maintenance, accounting, and general inquiries.
• Handle 60-80 calls daily, process voicemails, and create detailed work orders for vendors.
• Collaborate with managers to ensure special requests are handled promptly and accurately.

Action Property Management is a premier homeowner's association management company with a legacy spanning four decades. With nearly 900 team members serving over 300 communities, we pride ourselves on integrity, excellence, and care for people.

• Provides front-line technical support for high-visibility partners 24/7/365, ensuring issue intake, triage, and resolution.
• Documents and prioritizes incoming issues, follows escalation procedures, and collaborates with Technology, Client Services, and Partner Integration teams.
• Maintains operational continuity and meets contractual SLAs while delivering exceptional partner support experience.

U.S. Bank is a financial institution that helps customers and businesses make better financial decisions and supports community growth. It fosters a culture where each person's unique potential is valued and encouraged.

• Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
• Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
• Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.

Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.