Community Care Specialist

Summary:

• Provide a high level of customer service while assisting clients and vendors with maintenance requests, accounting questions, and other general inquiries over phone, chat, and email.
• Available to receive all incoming calls following necessary scripts and standards.

Responsibilities:

• Listen to voicemails, process chats from residents, and manage emails from managers, vendors, and homeowners.
• Create work orders and relay them to vendors or managers; return all calls per company policy.
• Communicate with managers regarding special requests and adhere to standard operating procedures.

Qualifications:

• Minimum 18 years old with high school diploma or equivalent; at least 2 years of call center customer service experience.
• Proficiency in Microsoft Outlook and office equipment; typing speed of 30 wpm.
• Strong judgment, problem-solving skills, and ability to multitask in a fast-paced environment.

Why You'll Love Working Here:

• Competitive pay and ample opportunities for career growth and advancement.
• Comprehensive benefits including medical, dental, vision, pet insurance, 401(k) with match, and life/disability support.
• Generous paid time off and a supportive, value-driven culture.