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Key Responsibilities:
- Manage inbound and outbound calls with empathy and efficiency.
- Troubleshoot and resolve issues, focusing on first-call resolution.
- Accurately document interactions and maintain confidentiality.
Qualifications:
- High school diploma or equivalent; 18 years or older.
- Excellent verbal and written communication skills.
- Typing speed of 20+ WPM and basic Microsoft Office knowledge.
Compensation & Benefits:
- Earn $14.00 per hour with bonuses and incentives.
- Enjoy paid time off, medical, dental, vision, and retirement plans.
- Access career growth, paid training, and a fun work environment.
MCI
MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across industries like healthcare, retail, and finance. With over 10,000 employees, we foster a culture of growth, learning, and diversity.