- Assist customers via phone, email, or chat with professional and friendly service.
- Resolve customer concerns with empathy and maintain accurate records.
- Meet quality and productivity goals while collaborating with internal teams.
MCI
6 open remote positions
MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.
Salary Distribution 4 of 6 jobs
$11
Min
$13
25th
$14
Median
$280
75th
$1,080
Max
Benefits Overview 4 of 6 jobs
PTO
(4)
Dental
(3)
Medical
(3)
Vision
(3)
401(k)
(2)
Casual dress
(1)
Dental insurance
(1)
Disability Insurance
(1)
Disability insurance
(1)
Health insurance
(1)
Life Insurance
(1)
Life insurance
(1)
Paid Training
(1)
Paid training
(1)
Retirement Savings
(1)
Retirement savings
(1)
Training
(1)
Vision insurance
(1)
Open Positions
$720–$1,080/mo
- Oversee day-to-day accounting functions including general ledger, journal entries, account reconciliations, and financial record maintenance.
- Supervise, support, and develop accounting team members, ensuring accurate and timely completion of work.
- Manage month-end and year-end closing processes, prepare financial reports, and support audits and process improvements.
$7–$11/hr
- Make outbound calls to prospective customers and follow up on leads.
- Present and sell company products and services to new and existing customers.
- Achieve daily, weekly, and monthly sales targets.
- Handle inbound and outbound contacts to provide customer service and sell insurance products.
- Utilize training and knowledge base to accurately answer questions and resolve customer issues.
- Document and process customer orders while adhering to scripts, policies, and procedures.
- Handle inbound calls with professionalism, resolving issues and answering inquiries.
- Troubleshoot technical problems and document interactions accurately.
- Upsell products and services while maintaining a positive customer experience.
$14–$14/hr
- Handle customer inquiries, resolve issues, and ensure first call resolution using effective problem-solving and communication skills.
- Utilize systems to complete account management tasks and recognize sales opportunities to upgrade services.
- Escalate customer dissatisfaction appropriately and maintain high reliability with regular attendance.