MCI

Oversee a team of call center agents, ensuring adherence to company policies and performance standards. Regularly evaluate individual and team performance using key metrics. Provide ongoing training and development programs to enhance agent skills and knowledge. Offer guidance and support to team members to help them achieve their professional goals. Assign tasks and manage workloads to ensure smooth and efficient operations.

This role is critical in ensuring that new hire agents are effectively onboarded, trained, and continuously developed to meet company standards. The ideal candidate will be responsible for conducting training sessions, designing educational materials, monitoring performance, and implementing process improvements. This position requires excellent communication skills, a strong understanding of training methodologies, and the ability to mentor and motivate employees.

If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect opportunity to grow your career in a supportive and rewarding environment. Make outbound calls to prospective customers and follow up on leads.

Assist customers with service inquiries and improve their experience during a difficult time. Learn common requests and solutions, utilize service techniques and systems, and escalate customer dissatisfaction to proper channels. Ideal candidates are highly motivated, energetic, and dedicated with excellent communication skills.