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Responsibilities:
- Takes incoming calls from members and navigates tools to address inquiries.
- Maintains composure and professionalism in difficult situations.
- Meets performance targets and develops productive team relationships.
Qualifications:
- High school diploma or equivalent; some post high school education desirable.
- Basic computer skills in Word, Excel, Outlook.
- Strong customer service and clear communication skills.
Benefits:
- Medical, Dental, and Vision insurance with telemedicine options.
- Paid Time Off, 12 paid holidays, and maternity/parental leave.
- 401k with employer match, HSA contributions, and tuition reimbursement.
Velera
Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.