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Key Responsibilities:
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
- Listen to customers, understand their needs, and resolve customer issues.
Qualifications:
- Must be 18 years of age or older with a high school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- Ability to type swiftly and accurately (20+ words per minute).
Compensation & Benefits:
- Earn paid time off and paid holidays.
- Full-time employees eligible for medical, dental, and vision coverage after 60 days.
- Access to retirement savings programs and disability insurance.
Mci
MCI is a tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and cloud technology solutions across multiple industries. The company employs 10,000+ individuals and fosters a culture of continuous learning and career growth.