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Key Responsibilities:
- Investigate and resolve consumer and commercial billing issues, analyzing account discrepancies and negotiating settlements.
- Communicate professionally with customers, providing timely updates and solution options.
- Document all investigations and collaborate with internal teams to improve billing processes.
Requirements:
- Experience in healthcare billing, account resolution, or related customer support environment.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills and ability to work independently in a remote setting.
Benefits:
- Full-time remote position within the United States.
- Competitive compensation package with healthcare, financial, and wellness benefits.
- Opportunities for professional growth and a supportive team culture.
Partner Company
They support healthcare organizations by ensuring accurate, timely, and effective resolution of complex billing matters. Their team is collaborative, remote, and focused on operational excellence with a supportive culture.