Source Job

• Provides remote first-tier helpdesk support via phone, chat, and self-service.
• Troubleshoots technical issues and guides customers to resolution.
• Documents interactions in CRM and follows up to ensure satisfaction.

Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. With over 60 years of experience, the company fosters a culture of inclusion, growth, and teamwork, and was recently recognized as one of America's Best Midsize Employers for 2026.

• Provide end-user technical support for computer, application, system, device, access, and hardware issues remotely.
• Troubleshoot, resolve, and escalate incidents and requests while documenting and tracking problems using applicable systems.
• Perform root cause analysis, create knowledge base articles, and assist with new hire training to ensure excellent customer service.

Humana is a leading U.S. healthcare company providing insurance and healthcare services through our Humana insurance and CenterWell healthcare services. We are a large, publicly traded organization committed to a caring community and continuous improvement.

• Respond to inbound and outbound calls to provide technical support and answer how-to questions for software, services, and equipment.
• Document inquiries and resolutions in CRM systems, escalating issues as needed while following company procedures.
• Meet or exceed department performance metrics and maintain technical proficiency through continued education.

Patterson Companies provides dental and veterinary products and services to professionals. With over 8,000 employees worldwide, they foster a people-first, always advancing, and results-driven culture.

• Provides customer service solutions and resolves inquiries within service level agreements.
• Operates independently using guidelines to match customer needs with products and services.
• Uses tools like ServiceNow to track issues and support continuous improvement.

Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.

• Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
• Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
• Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.

• Provide remote support to CI customers and aid in user account management.
• Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
• Participate in remote chat service delivery and test software deployments.

Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.

• Provide support to partners with high attention to detail, researching and analyzing issues.
• Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
• Maintain a knowledge base and contribute to articles, ensuring high-quality support.

ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.

• Respond to user calls, emails, and trouble tickets to provide general IT support, including troubleshooting and incident management.
• Create, update, and close out help desk tickets accurately using ServiceNow, collaborating with Tier II staff for escalations.
• Monitor recurring issues, conduct quality assurance reviews, and participate in ongoing training and process improvement initiatives.

TekSynap is a fast-growing high-tech company providing comprehensive information management solutions to federal government customers. The company offers a competitive benefits package and prioritizes a drug-free workplace.

• Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
• Collaborate with team members and escalate advanced cases as needed to the appropriate teams.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

• Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
• Act as escalation point for middle-complexity issues and mentor newer support team members.
• Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.

• Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
• Document resolutions and proactively update customers and team members on technical issues.
• Collaborate with Level 2 support and vendors to improve capabilities and processes.

Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.

• Create a welcoming experience by authentically engaging every caller and providing a world-class experience.
• Thoroughly and accurately answer questions about customers' healthcare accounts and provide appropriate solutions.
• Handle 35-50+ inbound and outbound phone calls per day and work closely with claim staff to adjust claims.

Point C Health is a national third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company with a focus on partnership, innovation, and a supportive culture.

• Handle high-volume inbound customer calls, including refunds, payments, orders, and account analysis.
• Actively participate in upselling by identifying customer needs and recommending relevant products.
• Personalize each caller experience while maintaining a set schedule in a virtual work environment.

QVC Group is a live social shopping company with six leading retail brands: QVC, HSN, Ballard Designs, Frontgate, Grandin Road, and Garnet Hill. As a Fortune 500 company, they have team members across the U.S. and several countries, fostering an inspired and diverse culture.

• Provide timely and world-class customer support to users via multiple channels.
• Manage incoming support cases by prioritizing based on severity and re-routing as required.
• Build strong client relationships by following up with customers in a timely manner.

PointClickCare is a health tech company that helps providers deliver exceptional care through its platform serving over 30,000 provider organizations. Recognized as a top private cloud company and one of Canada's Most Admired Corporate Cultures, they offer flexibility and growth opportunities.

• Respond promptly to customer inquiries and serve as lead contact for accounts, documenting all interactions and resolutions.
• Build rapport with accounts, patients, and Sales to resolve missing information and ensure turnaround times are met.
• De-escalate customer behavior, maintain professionalism, and resolve escalated issues via telephone and electronic channels.

Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women's health, and organ health, aiming to make personalized genetic testing part of the standard of care. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.

• Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
• Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
• Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.

Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.

• Responds to incoming inquiries via phone, email, and web portal, providing accurate and timely customer service.
• Works as part of a team to support service delivery and maintain strong customer relationships.
• Adheres to regulations and procedures to ensure privacy and safety of employee and patient information.

Sutter Health is a healthcare organization providing medical services and support to patients and communities. They are a large employer with a focus on collaborative culture and employee empowerment.

• Handle inbound client contacts via portal, email, and phone with prompt response times.
• Perform immediate triage and ticket creation in Zendesk, resolving routine issues per documented playbooks.
• Escalate technical issues to engineering support and communicate timely status updates to clients.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, they combine technology with human expertise, serving more than 75,000 customers worldwide, including 40% of the Fortune 500.

• Handle incoming customer inquiries with professionalism and empathy, managing high-volume calls while adhering to client guidelines.
• Utilize AI-powered tools and internal systems to deliver fast, personalized service and resolve issues efficiently.
• Stay informed on loyalty program updates and escalate unresolved issues to ensure customer satisfaction and brand loyalty.

Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers. They have been named a Top Workplace in the USA and employ a collaborative, growth-focused team.

• Handle inbound calls with professionalism, resolving issues and answering inquiries.
• Troubleshoot technical problems and document interactions accurately.
• Upsell products and services while maintaining a positive customer experience.

MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across industries like healthcare, retail, and finance. With over 10,000 employees, we foster a culture of growth, learning, and diversity.