Incident Response Analyst I

Key Responsibilities:

• Provide initial analysis and triage for incoming calls, alerts, and tickets.
• Establish friendly communication and set clear expectations for customer requests.
• Document resolution and updates for customers and team members.

Required Qualifications:

• Working knowledge of relevant operating systems and attention to detail.
• Good organization, time management, and prioritization skills.
• Effective communication skills including phone etiquette and active listening.

Preferred Qualifications:

• 1-3 years of system administration, network, or database experience.
• 2-3 years of customer service experience; certifications like Network+, Security+ desired.
• Experience with command line tools and troubleshooting server, application, and network technologies.

Benefits:

• Medical, Telehealth, Dental, and Vision coverage.
• 401(k) and Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Flex Paid Time Off (PTO) and Employee Assistance Program.