Customer Success Center Engineer

Responsibilities:

• Creates cases and triages incoming events adhering to customer operating processes.
• Troubleshoots and resolves end-user issues via phone, chat, and remote management tools.
• Collaborates with team and customers to share issue resolutions and update knowledge base articles.

Qualifications:

• 3 months to 2 years of work experience or recent graduate with IT Technical School or Associates Degree.
• Progress toward CompTIA A+ or Microsoft Fundamentals certification.
• Understanding of basic Windows, Macintosh, desktop hardware, and ability to multi-task.

Benefits:

• Medical, dental, vision, HSA/FSAs, disability and life insurance, and 401(k) with company match.
• Unlimited PTO, paid holidays, hybrid/remote work, paid bonding leave, and employee discounts.
• Additional coverages like accident, critical illness, long-term care, and legal/identity theft protection.