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Role Overview:
- You will assist customers with account and technical issues while delivering exceptional service.
- Provide support across phone, chat, email, and web in a remote environment.
About You:
- Comfortable using computers, navigating multiple systems, and handling high-volume inbound calls.
- Strong technical skills, problem-solving ability, and customer-focused communication.
- Flexible schedule including weekends; experience with Apple products, Windows 11, and Microsoft Office.
Training and Compensation:
- Receive paid training and build in-demand skills using Amazon Connect and cloud-based support tools.
- Ongoing coaching and support from experienced team members.
- Hourly pay rate is $15.00, with comprehensive benefits including health insurance and retirement contributions.
Encoura
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, serving millions of high school students and educators nationwide.