Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, serving millions of high school students and educators nationwide.
Salary Distribution
2 of 4 jobs
$15
Min
$32,211
25th
$64,407
Median
$96,603
75th
$128,800
Max
Benefits Overview
4 of 4 jobs
Health Insurance
(2)
Health insurance
(2)
PTO
(2)
Retirement contributions
(2)
Paid Time Off
(1)
Retirement
(1)
Retirement Contributions
(1)
Provide friendly, high-quality support across phone, chat, email, and web while troubleshooting technical, product, and service issues aiming for first-call resolution.
Navigate multiple systems to research and resolve complex concerns, accurately document interactions in a ticketing system, and manage high-volume interactions.
Escalate issues when needed to ensure timely resolution in a fast-paced, remote environment.