Encoura empowers students and institutions to create meaningful connections for informed decision-making. Since 1972, the company has evolved its products and services to support enrollment, research, marketing, student success, and advancement.
Salary Distribution
2 of 4 jobs
$13
Min
$13
25th
$14
Median
$14
75th
$15
Max
Benefits Overview
3 of 4 jobs
Health insurance
(1)
Paid Training
(1)
Paid training
(1)
Retirement contributions
(1)
Provide friendly, high-quality support across phone, chat, email, and web while troubleshooting technical, product, and service issues aiming for first-call resolution.
Navigate multiple systems to research and resolve complex concerns, accurately document interactions in a ticketing system, and manage high-volume interactions.
Escalate issues when needed to ensure timely resolution in a fast-paced, remote environment.