Role Overview:
- Be a reference point for all IT-related queries at the user level.
- Respond to user needs in a timely manner.
- Ensure the optimal running of all systems.
A Day in the Life:
- Serve as a go-to resource for clients and end-users needing technical assistance via phone, chat, or email.
- Aim to resolve issues on the first interaction, while clearly and professionally guiding clients through their options.
- Accurately document interactions and solutions in the ticketing system.
What Makes This Opportunity:
- 100% Remote Work from Home.
- Opportunity to learn and apply technical expertise to members of educational institutions.
- Support a mission-driven environment serving students and educators.
Encoura
Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.