Key Responsibilities:
- Provide remote technical support to End Users
- Manage requests and incidents received via phone, email, and ITSM tools
- Escalate incidents to 2nd line teams when necessary
Habilitations:
- Previous experience in Service Desk or Helpdesk roles
- Knowledge of operating systems: Windows 10 and 11
- Strong troubleshooting skills in a remote support environment
Additional Information:
- Availability for on-call duty (1 to 2 times per month)
- Initial training conducted on-site
- Shift-based schedule between 7:00 AM and 11:00 PM (7 days a week)
Inetum
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.