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Accountabilities:
- Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools, escalating more complex problems when needed.
- Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, device setup, retrieval, and documentation updates.
Requirements:
- 1+ years of experience in IT support, help desk, IT operations, or systems administration roles.
- Strong troubleshooting skills across hardware, operating systems (macOS and/or Windows), SaaS platforms, and enterprise collaboration tools.
Benefits:
- Competitive compensation aligned with experience and market benchmarks.
- Remote-first work environment with collaboration across distributed global teams.
- Comprehensive health, dental, and vision insurance coverage.
US Security & IT
Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.