Service Desk – Tier 1 Help Desk Technician

Position Overview:

• The Tier 1 Help Desk Technician is the front line of BetterWorld's Service Desk.
• This role is the first point of contact for end users, handling common technical issues and requests.
• The role also supports proactive activities including monitoring board management and ticket documentation.

Key Responsibilities:

• Triage incoming issues and resolve within Tier 1 scope where possible.
• Support user onboarding and offboarding, including account provisioning and device setup.
• Maintain accurate, complete ticket documentation in the ticketing system at all times.

Required Qualifications:

• 0–2 years of IT support, help desk, or technical customer service experience.
• Working knowledge of Windows and macOS operating systems at an end user support level.
• Strong customer service and written communication skills.