Serve as Tier 2 escalation point for Help Desk, providing advanced troubleshooting and incident management.
Administer user accounts, access permissions, and authentication tokens across enterprise applications.
Coordinate service restoration during outages and ensure SLA performance and security compliance.
The company is a technology services provider that supports government and mission-critical operations. It fosters a collaborative, learning-oriented culture with a focus on employee engagement and growth.
Provide Tier 1 technical support to end users via phone, email, and ticketing systems.
Verify user identities, perform password resets, account unlocks, and manage credentials.
Document incidents, prioritize requests, and escalate complex issues to Tier 2/3 teams.
Jobgether is an AI-powered job matching platform that connects candidates with remote and flexible jobs. It is a growing company that emphasizes technology and candidate experience.
Provide Tier 2 and Tier 3 technical support for ATIS applications via phone, email, and ticketing systems
Troubleshoot and resolve application, network, and system issues, and document resolutions in the ticketing system
Support manual testing and transition to automated testing for ATIS software delivery
LMI is a digital solutions provider accelerating government impact with innovation and speed. Headquartered in Tysons, Virginia, the company serves defense, space, healthcare, and energy sectors with a focus on agility and collaboration.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.