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Technical Support Representative, Tier 2
Turnitin
Philippines
Customer Support
Technical Troubleshooting
Integration
About the Role:
- Provide Tier 2 and Tier 3 technical support for ATIS applications
- Troubleshoot and resolve system issues and document resolutions
- Support manual testing and transition to automated testing
Qualifications:
- 3+ years of help desk Tier 2/3 experience
- Secret clearance required
- Strong troubleshooting and communication skills
What We Offer:
- Competitive salary range $85,000-$120,000
- High fringe benefits package
- Remote work opportunity
LMI
LMI is a digital solutions provider accelerating government impact with innovation and speed. Headquartered in Tysons, Virginia, the company serves defense, space, healthcare, and energy sectors with a focus on agility and collaboration.