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About the Role:
- Provide remote help desk support to IRS Criminal Investigation (CI) staff.
- Manage user accounts and troubleshoot hardware/software issues.
- Process tickets and escalate as needed via Service Now.
Qualifications:
- 1-2 years of IT help desk support experience.
- Strong customer service skills and proficiency with laptop/desktop operating systems.
- Ability to work remotely and assist multiple customers concurrently.
Benefits:
- Comprehensive health, life, disability, and retirement benefits.
- Paid leave, professional development, tuition assistance, and work-life programs.
- Award programs for exceptional performance.
Terrestris
Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.