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Key Responsibilities:
- Provide remote first-tier helpdesk support via phone, chat, and self-service.
- Troubleshoot technical issues and guide customers to resolution.
- Document interactions in CRM and follow up to ensure satisfaction.
Qualifications:
- Associate degree in computer science or related field, or equivalent experience.
- Minimum 2 years of customer service experience, preferably in a call center or helpdesk.
- Strong problem-solving skills and ability to type at least 35 WPM.
What We Offer:
- Competitive compensation and flexibility to work from anywhere in the US.
- Comprehensive benefits including medical, dental, vision, and 401(k) with company match.
- Paid time off, incentive bonuses, and professional development opportunities.
Mercury Insurance
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. With over 60 years of experience, the company fosters a culture of inclusion, growth, and teamwork, and was recently recognized as one of America's Best Midsize Employers for 2026.