The Senior Systems Engineer is a global technical & customer service role that provides L3 Microsoft 365 Suite support and participates in various technology initiatives & projects. Your duties will include managing and supporting the company’s Microsoft 365 environment, ensuring system availability, integrity, security, and support of internal end-users globally. The ideal candidate will have a deep understanding of Microsoft Office 365 services, and a strong background in: Power Platform and Power Shell scripting.

You will work in a fast-paced environment on projects spanning different company areas, aiming to enhance and simplify how brands engage with their customers through messaging as a Level 3 support specialist. You will be relentless in the pursuit of problem solving and will exhaust all possible troubleshooting avenues available to you until the issue is resolved.

We are seeking a highly skilled Senior IT Engineer with 8 to 10 years of hands-on experience in managing and securing enterprise IT infrastructure. The ideal candidate will have extensive expertise in Azure Cloud, Intune, Microsoft Defender, network security, Palo Alto Firewalls, and cybersecurity tools. This role will be responsible for implementing and managing EDR, MFA, PAM, and ZTNA solutions to enhance the security posture of the organization.

Assist in managing and troubleshooting M365 services, particularly SharePoint Online (SPO), and provide end-user support for collaboration tools within the Microsoft ecosystem. The role will entail liaising with Microsoft, other technical teams and or 3rd Parties to address business needs. The engineer will help lead the design, implementation, and support of M365 services and other collaborative tools on a large enterprise scale.