Respond to user requests, troubleshoot problems, and provide in-depth remote technical support to ensure end-user satisfaction. Create Knowledge Base documents, troubleshoot hardware and software issues, and assist in the deployment of new workstations. Manage Apple devices via Jamf Pro, maintain accurate hardware inventory, and proactively educate customers.

We are seeking a highly motivated and experienced IT Cloud Services Administrator to join our growing team to develop, implement, and maintain our endpoint management environment, leveraging tools like Jamf, Intune, and other MDM, EPM relevant technologies.