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What You'll Do:
- Raise the bar on IT service — AI-first. Move IT from reactive support to a proactive, AI-first operation for ~800 Zapiens.
- Architect identity, endpoints, and zero-trust access. Evolve Okta (SSO, SCIM, OIDC, SAML, MFA, RBAC/ABAC, lifecycle automation) and Jamf (device trust, EDR) into an enterprise-grade access layer.
- Govern tooling as a portfolio. Treat the app portfolio as a strategic asset with structure, ROI accountability, and vendor governance.
What We're Looking For:
- Proven IT leadership at scale. 8+ years in IT/Systems Engineering, including 3+ years managing engineers.
- AI, automation, and product mindset. You've built and implemented AI or automation into IT or security operations.
- Technical credibility. Deep hands-on Okta and Jamf, plus SaaS governance at scale.
- Strategic execution. Turn business direction into clear IT strategy and follow through.
Zapier
Zapier builds and uses automation to make work more efficient, creative, and human. The company has ~800 employees, is fully remote, and focuses on AI-first operations and zero-trust architecture.