Zapier builds and uses automation every day to make work more efficient, creative, and human. They are a remote-first company that values diversity and inclusion.
Partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects and surface actionable insights.
Build systems that help Zapier move faster operating effectively; bring a systems mindset and thrive in ambiguity.
Leverage AI and automation to test ideas and continuously improve how the team works.
Help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.
This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery.
With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team.
Own the recording and reconciliation of cash transactions across multiple entities and currencies, ensuring completeness and accuracy.
Support daily revenue operations by reconciling payment processor reports, ensuring revenue data is complete, and assisting in running revenue recognition processes.
Contribute to process improvement initiatives, leveraging Zapier’s own automation tools, AI tools and other systems to drive efficiencies.
Own the product strategy for existing Chat and Knowledge surfaces.
Build a clear recommendation for how these pieces evolve, including implications for existing customers, revenue, and pricing.
Work through ambiguous organizational boundaries: align with the teams building adjacent products, secure buy-in from leadership, and turn competing priorities into a single, executable plan.