Lead, coach, and mentor a global team of Customer Engineers to drive team excellence and innovation.
Drive organizational change and scalability by improving standardization and creating consistent experiences.
Stay hands-on with tools and systems while acting as the escalation point for complex customer issues.
Patch My PC helps IT and security teams automate third-party updates for Microsoft ConfigMgr, Intune, and WSUS. With a fully remote crew of 150 employees, they support over 10,000 customers and more than 30 million devices, focusing on making patching easier and boosting security.
Lead the design, implementation, and optimization of complex IT infrastructure and cybersecurity solutions across diverse client environments.
Provide technical leadership, mentor team members, and act as a senior escalation point for Service Desk and support teams.
Drive automation and continuous improvement initiatives to enhance operational efficiency and service quality.
The company is an award-winning Australian IT services provider delivering end-to-end technology solutions, managed services, cybersecurity, and ongoing IT support to businesses across various industries. It is recognized for its customer-first approach, technical expertise, and a culture of continuous improvement and technical excellence.
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues, troubleshooting advanced Windows and Microsoft 365 problems.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Intune, Windows Autopilot, and Active Directory for lifecycle management.
Connection is a technology staffing and managed services company that provides IT solutions and talent. This role is a long-term contract position within their Technical Staffing division, offering benefits and a collaborative team culture.
Lead M&A IT integrations and manage Microsoft 365 environment optimization.
Develop and maintain documentation, security protocols, and system configurations.
Collaborate with IT team to execute upgrades, migrations, and ensure system performance.
E2 Consulting Engineers, Inc. is a professional services firm specializing in engineering services including project engineering, federal base operations, gas pipeline construction, environmental consulting, and IT services. Founded in 1988, the company values safety, innovation, and collaboration, with a dedicated team.
Serve as senior escalation point for L1 and L2 engineers across cloud, networking, and security.
Design, deploy, and administer on-premises and hybrid server environments including Microsoft 365 migrations.
Own patch management, vulnerability review, and enforce security standards for multi-client environments.
Our client is a team of passionate tech specialists who solve complex problems and deliver top-notch IT solutions for businesses across Australia. They take a proactive approach to IT management, ensuring minimal downtime and maximum performance.
Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments.
Troubleshoot and resolve issues related to Microsoft 365, Entra ID, networking, VPNs, enterprise applications, workstations, and backup operations.
Maintain accurate ticket documentation, provide timely client updates, and contribute to knowledge base development and process enhancements.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services to growing, highly regulated organizations, delivering secure and dependable IT environments built to scale. The company has strengthened its leadership team and focuses on long-term client outcomes, building a team of professionals who value quality, ownership, and continuous improvement.
Lead design and configuration of secure Windows workstation images with approved security baselines and VDI capabilities.
Manage Microsoft Intune device compliance, configuration profiles, and conditional access based on user role and device posture.
Oversee Windows Autopilot for automated device provisioning and lifecycle management across the enterprise.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, the company supports public sector agencies and commercial enterprises around the globe with end-to-end managed IT services.
Engineer and maintain conditional access policies and device compliance in Microsoft Entra ID and Intune.
Support Microsoft Intune enrollment, passwordless authentication, and VDI connectivity for remote users.
Resolve escalated engineering tickets and produce runbooks for recurring issue patterns.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector and commercial enterprises globally and is recognized as a Top Workplace.
Implement and enhance Microsoft Intune and Autopilot solutions for endpoint management and device provisioning.
Configure device compliance policies and migrate legacy Group Policy settings to modern management controls.
Support endpoint security initiatives, including Microsoft Cloud PKI, application control policies, and device compliance standards.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 25,200 employees across 32 countries, they have a people-first, inclusive culture that has earned them awards like World's Best Workplaces.
Lead, coach, and develop a team of senior IT platform engineers, owning the full people management lifecycle.
Own delivery accountability across major IT programs including identity maturation, PAM deployment, and remote access modernization.
Partner with cross-functional leaders to translate complex technical risks into clear business direction.
Oura empowers individuals to understand their health through the Oura Ring and connected app, providing daily insights on readiness, activity, and sleep. It is a rapidly growing company with a global community, focused on employee well-being and innovation.
Resolve level two M365 security issues and escalations from the NOC or service desk for managed clients.
Proactively assess client M365 environments for optimization and improvement opportunities.
Develop and maintain technical knowledge base articles and participate in an on-call rotation.
NRI North America provides managed IT services and support to clients across North America. They foster a collaborative, results-oriented culture with opportunities for skill development and growth.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools.
Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, and device setup.
Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, and asset record accuracy.
Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.
Drive customer adoption and expansion of the Tines platform across technical teams.
Partner with Sales, Support, and Product to ensure customer success and renewals.
Identify automation opportunities and foster champions within customer organizations.
Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.
Lead the design and implementation of enterprise collaboration solutions within Microsoft 365, including Teams, SharePoint, and Exchange Online.
Drive adoption and effective use of Microsoft 365 and Copilot through stakeholder engagement and enablement strategies.
Provide technical leadership and mentorship to collaboration engineers and manage complex platform projects.
Holman is a family-owned global automotive services organization offering fleet management, leasing, vehicle upfitting, and retail sales. With over 10,000 employees worldwide, the company emphasizes core values and a culture of doing what's right.
Lead, scale, and mentor a team of Technical Account Managers who act as trusted advisors for strategic Elite customers.
Define the technical account management roadmap and implement scalable processes to drive operational excellence.
Build strong executive relationships with CISOs and CIOs, translating technical milestones into business outcomes.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users worldwide. The company serves more than half of the Fortune 100, has global offices, and fosters a culture that respects individuality and champions every identity.
Provide expert support and troubleshooting of Windows workstations and servers.
Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
Oversee Azure AD administration and network management tasks such as firewall, VPN, and DNS/DHCP.
ICIMS provides an industry-leading IoT SaaS platform for technology management and support. The company is a global organization with a focus on cloud infrastructure and user environments, fostering a culture of continuous learning and cross-functional collaboration.
Lead design, implementation, and support of enterprise-grade cloud solutions across AWS, Azure, and GCP.
Act as primary technical escalation point and trusted advisor for clients, driving operational excellence and continuous improvement.
Mentor and develop a team of cloud engineers, fostering innovation and adherence to best practices in DevOps, automation, and security.
AHEAD builds platforms for digital business by integrating cloud infrastructure, automation, analytics, and software delivery. They foster a culture of belonging and equal opportunity, with a focus on diversity and collaboration.
Support business customers on proprietary software to identify service-related needs and deliver world-class customer service.
Stay proactively up to date with latest technologies concerning products and underlying technologies.
Prioritize and organize high-volume customer ticket workload while maintaining an up-to-date backlog.
Affinitiv is the largest provider of end-to-end data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. With over 20 years of experience and working with 6,500+ dealerships, the company offers a remote-friendly culture with comprehensive benefits.