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Open Positions
Lead large-scale IT service delivery and infrastructure projects from initiation through completion, managing scope, budget, and timelines. Serve as primary point of contact for customers, stakeholders, vendors, and internal leadership, ensuring successful project delivery. Mentor junior project managers and drive continuous improvement within the PMO.
Project Management
Microsoft Project
Microsoft Excel
PMP
Stakeholder Management
Administer and optimize Jira Cloud environments, including configurations and ongoing system enhancements. Design and implement Jira automations to streamline workflows and improve team efficiency. Create and customize Jira projects, including issue types, workflows, permission schemes, and screen configurations.
Jira
Provide Level 3 support for network, server, virtualization, and infrastructure issues aboard cruise ships. Support VMware-to-Hyper-V migration initiatives using Veeam technologies. Install, configure, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
Hyper-V
Windows Server
Active Directory
Design and evolve AWS architecture for scalability, reliability, and cost efficiency. Standardize infrastructure patterns and implement monitoring, alerting, and CI/CD pipelines. Diagnose and resolve production incidents, lead root-cause analysis, and communicate project updates.
AWS
Infrastructure As Code
CI/CD
IAM
Cloud Security
Serves as direct contact between partner, PM, PMO office, Sales, Sales Operations and clients to coordinate all business requirements. Works with Project Manager and Client Experience stocking team to manage product needs, availability and delivery. Manages all aspects of the product delivery including tracking, scheduling deliveries and managing returns back to partner warehouse.
Excel
Microsoft Office
Supply Chain Management
Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA. Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team. Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
Trains to perform duties of an Inside Account Manager, providing proactive direct sales support. Establishes, builds, and maintains strategic relationships with clients and partners. Provides customer quotes, manages proposals, and follows up on opportunities.
Sales
Account Management
Customer Service
Salesforce
Relationship Management