Administer and maintain Zoom Phone and Zoom Workplace, including call queues, auto receptionists, IVR, and call routing.
Monitor telephony performance, troubleshoot issues, and provide actionable insights and reports to business leaders.
Ensure compliance with HIPAA, HITRUST, and internal policies while collaborating with IT, Training, and Analytics teams.
A healthcare-focused organization providing unified communications and telephony systems to support business operations. The company operates in a remote-first environment and emphasizes cross-functional collaboration, professional development, and meaningful impact.
Collaborate with carriers and IT teams to ensure reliable communication for patient care.
LUX Infusion is reimagining infusion care to be more human, supportive, and connected, guiding patients through complex therapies. It is a clinician-led, U.S.-based organization with an IDEA-centered culture.
Provide support to Twilio customers via email to ensure an excellent experience.
Assess and resolve basic-to-intermediate product issues and respond to customer questions.
Log interactions, learn new processes, and manage complex issues with transparency.
We shape the future of communications, serving hundreds of thousands of businesses and empowering millions of developers. We are a remote-first company with a culture of connection and global inclusion, making a global impact each day.
Lead end-to-end voice installation projects for large-scale telecommunications systems.
Coordinate on-site teams and troubleshoot complex voice and network issues.
Mentor junior technicians and ensure high-quality, reliable implementations.
US Security & IT provides voice and telecommunications installation services, specializing in large-scale voice systems and VoIP infrastructure. The company fosters a collaborative culture focused on professional values, customer service, and quality delivery.
Serve as customer-facing voice for Ooma Enterprise, providing high-quality customer service.
Project manage onboarding including provisioning, installation, and configuration.
Troubleshoot and resolve technical issues, liaising with internal teams to keep projects on schedule.
Ooma is a cloud-based communication company offering VoIP phone services and smart home security solutions. They foster a team-player culture with individual voice and provide competitive benefits.
Administer, configure, and maintain enterprise service center and CCaaS platforms, including user provisioning, skills-based routing, and IVR workflows.
Provide daily production support and incident resolution for telephony, digital channels, call recordings, and platform access issues.
Partner with cross-functional teams to design and deploy telephony configurations, execute change management and UAT, and maintain technical documentation.
Equip is the leading virtual, evidence-based eating disorder treatment program ensuring access to treatment. Founded in 2019, Equip is fully virtual with a diverse, passionate team recognized as one of Time's most influential companies of 2023.
Answer inbound calls and transfer callers to appropriate destinations using electronic directories and telecommunication equipment.
Navigate on-call systems to identify providers and process pages or calls, including medical emergencies and crisis interventions.
Provide information to the public, perform data entry, and update phone directories and reference materials.
Cleveland Clinic Health System is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. It employs over 70,800 people worldwide and fosters a culture of cooperation, compassion, and innovation.
Build and configure DTMF IVR menu trees and call flows on Google Cloud CCAIP using queue hierarchy and routing rules.
Integrate CRM connectors, virtual agent handoff, and CCAIP APIs while testing every menu path and supporting UAT.
Produce configuration documentation, call flow diagrams, and runbooks, following client change control and production processes.
Miratech is a global IT services and consulting company helping enterprises with digital transformation. With nearly 1,000 professionals across 25 countries, it is a values-driven organization known for a Relentless Performance culture and a 99% engagement success rate.
Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.
Resolve NOC tickets, inventory Avaya Aura components, and map to Security Service Packs.
Apply hardening and install Avaya Security Service Packs in maintenance windows with documented evidence.
Prepare remediation closeout documentation and coordinate with client and delivery teams.
Anovia provides telecommunications outsourcing, including technical support, helpdesk, and multilingual services to Fortune 500 clients. With 200+ professionals globally, it fosters a close-knit technical team focused on system reliability and continuous improvement.
Lead technical implementation of UCaaS and VoIP projects for clients.
Serve as technical escalation point and collaborate with teams.
Document client infrastructure and provide technical guidance to Sales and Engineering.
Our client is a US-based technology solutions provider offering IT services, cloud solutions, and communication technologies to businesses. The company values technical expertise and fosters a collaborative work environment.
Act as a customer-facing liaison, handling phone and email inquiries with professionalism.
Keep systems updated with detailed notes to guide future client interactions.
Collaborate with Senior Account Managers on problem-solving and conflict resolution.
OPENLANE is a technology company building a digital marketplace for used vehicles, providing data-driven insights to make wholesale easy. It has about 5,000 employees and a culture of curiosity, collaboration, and entrepreneurial spirit.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Build and configure DTMF IVR menus, call flows, and routing logic on Google CCAI Platform.
Integrate with CRM systems, virtual agents, and agent desktop components per specifications.
Develop test cases, support UAT, and maintain technical documentation and runbooks.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. It retains nearly 1000 professionals across 25+ countries and is known for its 'Relentless Performance' culture with a 99% project success rate.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Manage overall delivery of the SEVP Response Center Level I tasks, including contractor team performance and issue resolution.
Advise government leadership on requirements, risks, and program resources while enforcing work standards and supervising personnel.
Conduct call center studies and statistical analysis to identify trends and implement measurable operational improvements.
IronMountain Solutions provides operational and management support for government programs, including call center services. The company emphasizes clear leadership, teamwork, and continuous improvement to deliver measurable results for its clients.