Monitor and respond to incidents, alarms, and customer requests.
Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and devices.
Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. They are a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.
Lead end-to-end voice installation projects for large-scale telecommunications systems.
Coordinate on-site teams and troubleshoot complex voice and network issues.
Mentor junior technicians and ensure high-quality, reliable implementations.
US Security & IT provides voice and telecommunications installation services, specializing in large-scale voice systems and VoIP infrastructure. The company fosters a collaborative culture focused on professional values, customer service, and quality delivery.
Support VCS system installation, transition, and sustainment, including site surveys and equipment deployment.
Assist with cutovers from legacy voice systems, testing of power/cabling/connectivity, and decommissioning.
Provide on-site customer support, maintain technical documentation, and escalate complex issues.
Peraton is a next-generation national security company that delivers mission-critical solutions and transformative IT services to protect the U.S. and its allies. It partners with essential government agencies and supports every branch of the armed forces, employing people who solve daunting challenges worldwide.
Troubleshoot and resolve customer-reported issues across Avaya Aura platforms, working within defined SLA timelines.
Collect and analyze packet trace data to perform in-depth root-cause analysis for VoIP call quality and infrastructure issues.
Configure and support Avaya Media Servers, gateways, and ancillary components while participating in on-call rotation.
Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.
Investigate and resolve customer inquiries regarding Balto products and services via email and video conferencing.
Collaborate cross-functionally with Customer Success, Implementation, and Sales teams on post-sales services.
Troubleshoot complex technical issues, document root causes, and support integration success.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is a fully remote subsidiary of Fresh Prints, a fast-growing 150-person New York-based company.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.
Serve as customer-facing voice for Ooma Enterprise, providing high-quality customer service.
Project manage onboarding including provisioning, installation, and configuration.
Troubleshoot and resolve technical issues, liaising with internal teams to keep projects on schedule.
Ooma is a cloud-based communication company offering VoIP phone services and smart home security solutions. They foster a team-player culture with individual voice and provide competitive benefits.
Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
Handle onboarding of multiple clients simultaneously while understanding their technical requirements.
Collaborate with internal teams to address client needs and identify upselling opportunities.
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets with its AI-native platform. Founded in 2019, this Series C startup headquartered in Mountain View, California, is consistently updated with the latest AI innovations.
Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Provide advanced remote support and serve as an escalation point for complex technical issues across client environments.
Administer Microsoft 365, Windows Server, Active Directory, and cloud infrastructure while mentoring junior engineers.
Troubleshoot networking, virtualization, and cybersecurity issues to maintain client environments and drive improvements.
Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, we have grown year over year and value ownership, execution, growth, intelligence, and camaraderie.
Lead site surveys, system installation, and cutovers for next-generation Voice Communication Switch systems.
Perform independent system testing, maintenance, and troubleshooting of voice and telecom infrastructure.
Coordinate with engineers and provide on-site customer support and training.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As a leading mission capability integrator, Peraton employs thousands and fosters a culture of innovation and dedication.
Partner with Account Executives on pre-sales activities including demos, POCs, RFP, and technical presentations.
Lead technical sales, recommending best-practice solutions and guiding customers on Twilio APIs.
Build engaging demos and establish trusted advisor relationships with technical and nontechnical stakeholders.
Twilio provides innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company is remote-first with a culture of connection and global inclusion.
Provide advanced technical support for Shure Conferencing & Collaboration solutions, troubleshooting product, software, networking, and system integration issues.
Own complex cases through resolution and act as an escalation point for advanced technical enquiries.
Deliver technical presentations, demonstrations, workshops, and product training to support customers, consultants, integrators, and partners.
Shure is a leading global manufacturer of audio equipment, known for quality, reliability, and durability, engineering microphones, headphones, wireless audio systems, and conferencing systems. Founded in 1925, the company has more than 35 regional offices and engineering hubs worldwide, with an Associate-first culture and flexible work arrangements.
Build and configure DTMF IVR menu trees and call flows on Google Cloud CCAIP using queue hierarchy and routing rules.
Integrate CRM connectors, virtual agent handoff, and CCAIP APIs while testing every menu path and supporting UAT.
Produce configuration documentation, call flow diagrams, and runbooks, following client change control and production processes.
Miratech is a global IT services and consulting company helping enterprises with digital transformation. With nearly 1,000 professionals across 25 countries, it is a values-driven organization known for a Relentless Performance culture and a 99% engagement success rate.
Lead and coordinate new Voice, Chat, SMS, and Video infrastructure deployments
Provide high-level operational support and resolve escalated incidents
Monitor infrastructure capacity and ensure compliance with change management policies.
Vibrant Emotional Health delivers mental health support and services through technology-enabled platforms and community programs. For over 50 years, they have been dedicated to making emotional wellness a reality for everyone.
Design and architect complex Cisco Route/Switch and datacenter network solutions for clients.
Support sales teams in qualifying opportunities, creating technical proposals, and executing sales calls.
Serve as a thought leader and mentor while staying current on SDN, cloud, and network security technologies.
AHEAD is a technology solutions company that helps organizations transform their digital business through infrastructure, cloud, and networking expertise. The company fosters a culture of innovation, collaboration, and continuous learning to deliver client success.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Own and manage the full delivery lifecycle for business customer orders, ensuring timely and high-quality completion.
Coordinate internal teams and third-party providers to meet customer requirements and delivery timelines.
Apply hands-on telecommunications expertise to manage Internet circuits, VoIP, and SD-WAN implementation projects.
Our partner is a fast-growing, innovation-focused company providing telecommunications services including Internet circuits, Hosted VoIP, number porting, and SD-WAN implementations. They operate in a dynamic environment where employees can make a tangible impact on customer outcomes.