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Key Responsibilities:
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
- Successfully handle onboarding of multiple clients simultaneously.
- Understand clients' technical requirements and business objectives.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
- 2-3+ years in a hands-on technical role with successful customer implementations.
- Strong technical background with SaaS platforms, APIs, and cloud services.
Optional Requirements:
- Familiarity with CRM integrations like Salesforce and Zendesk.
- Experience with Telephony Systems such as AWS Connect, Five9, and Genesys.
- Comfortable working in EST hours.
Level AI
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets with its AI-native platform. Founded in 2019, this Series C startup headquartered in Mountain View, California, is consistently updated with the latest AI innovations.