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About the Role:
- This role sits at the intersection of Customer Success, Product, and Support.
- You'll serve as a subject matter expert on complex product integrations and work hands-on with customers.
What you'll do:
- Serve as a post-sales technical SME on integrations, including IAM, workplace integrations, and custom APIs.
- Lead customer-facing technical engagements like discovery sessions and best practice consulting.
- Collaborate with Product to surface technical pain points and enable the Support team.
What success looks like:
- Customers receive enterprise-grade technical guidance during implementation and optimization.
- Ashby expands its offerings and opens new revenue streams via technical services.
- Custom solutions are documented and scaled for reuse with other customers.
Ashby
Ashby builds a best-in-class HR and recruiting platform to help companies optimize hiring processes. They are a small, talented team that values ownership, continuous improvement, and deep customer focus.