Ashby

In this role, you will spend a lot of time working directly with customers and on projects that make the work that we do better. Ashby’s product encompasses a wide breadth, and is quite complex. You can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions. You will also spend time on projects that make the work that we do better.

As Ashby's first dedicated IT hire, you will be the primary contact for all things IT and continue the IT buildout, including user facing support and work in the backend systems. This is an exciting time to join Ashby as they scale and constantly reassess processes and tools. The ideal candidate sets a high bar for their work, is responsive, and considers the long-term effects when addressing a problem.

The Startup Customer Success Manager role at Ashby involves programmatically serving early-stage customers, creating onboarding materials, and assisting via email and customer calls. You'll own a book of customers as their main point of contact, manage projects, and help customers solve complex challenges. The position requires at least 2 years of experience in a similar role.

As the Manager of Startup Customer Success, you’ll help lead a team of 10+ CSMs who support Ashby’s early-stage customers, coaching and developing our CSMs, scaling effective practices, and ensuring our customers get the right help at the right time, partnering closely with leaders from Support, Contract Management, and High Touch Customer Success teams to deliver an excellent and consistent customer experience.